Frequently asked questions
FAQ
Your usual questions for perfect service!
Using the application
Wougo is a platform that connects individuals or companies in need of transportation or moving services with qualified professionals.
- Post a request specifying your needs.
- You receive several proposals from service providers.
- Compare prices and reviews, and choose the one that’s right for you.
- You book and pay securely via the platform.
- Complete move (apartment, house, offices).
- Transport of bulky or fragile objects (piano, motorcycle, household appliances).
- Express and parcel delivery.
- Help with handling (loading/unloading).
- Furniture lift rental.
Yes, once you’ve made your request, you’ll receive several quotes and can choose based on rates, customer reviews and services offered.
- Registration and use of the application are free of charge.
- A 10% deposit is required to confirm a reservation.
You can reach us via :
- Our contact page on the application.
- E-mail support@wougo.com.
- Telephone (Monday to Saturday, 9am to 6pm).
Yes, thanks to our GPS tracking system integrated with our partners, you can see where your provider is and receive real-time notifications.
Booking, follow-up, cancellation and modification
- Credit card
- Species
- PayPal
It is possible to modify a service under certain conditions:
Change of date or address: You can request a change directly from your request, under the “Report a problem” tab. The service provider will then be notified and may accept or refuse, depending on availability.
- If the service provider is not available and the service is scheduled for more than 72 hours, our team will do its best to suggest another professional.
- However, if the request is made less than 72 hours before the appointment, the service provider may cancel the service. In this case, he will receive compensation equivalent to 50% of the set-up fee, while the remaining 50% will be credited to your account in the form of a credit note, which can be used exclusively on our platform to book another service provider.
Additional services: Some service providers accept modifications involving additional services, subject to a price adjustment.
Yes, you can cancel your reservation under certain conditions:
Cancellation more than 72 hours before the appointment: If you cancel your booking more than 72 hours before the service is due to start, the booking fee will be credited to your account in the form of a credit note. This credit can be used exclusively to book a new service on our platform.
Cancellation within 72 hours of the appointment : If you request a cancellation within 72 hours of the appointment, the service provider reserves the right to cancel the service. In this case, he will receive compensation of 50% of the set-up fee, while the remaining 50% will be credited to your account. This credit can be used exclusively to book a new service on our platform.
The invoice for the contact (the cost of contacting the service provider) will be made available to you directly in your customer area, where you can download it at any time.
The invoice for the service will be issued directly by the service provider at the time of payment, on the day of the operation. It is therefore important to ensure that you pay the service provider directly in order to obtain this invoice.
- Contact him directly via the app.
- If no answer, please contact our customer support.
- In the event of a no-show, we will help you find another provider or refund your money.
Information for partners (movers and carriers)
If you are a mover, transporter, handler or furniture-lift company, please fill in the form on our Partner Registration page.
- Access to a large customer base without prospecting.
- Secure, guaranteed payments.
- Greater visibility for your company.
- Reservation management and tracking tools.
No, registration is free. A commission is charged only on services rendered.
Yes, you are free to accept or refuse a request according to your availability.
Yes, you define your rates according to the service, distance and services included.
Litigation, insurance and guarantees
The service provider is liable for any damage caused. We advise you to check his insurance before booking.
Yes, we help resolve disputes by mediating between the two parties.
Refunds depend on the provider’s conditions and the nature of the problem. Please contact us for further information.
Yes, all partners must provide proof of professional liability insurance.
Yes, via our Support area. In the event of serious breaches, we may suspend the service provider’s account.
Other business
Yes, Wougo is suitable for professionals and companies for office removals or specific deliveries.
Yes, each service provider will send you a detailed proposal prior to booking.
Yes, according to our cancellation policy:
- More than 7 days in advance: full refund.
- Less than 7 days in advance: charges may apply.
- Be sure to specify your needs in your application.
- Check reviews and ratings before choosing a service provider.
- Contact the service provider to avoid any misunderstandings.
Yes, all partners must provide proof of professional liability insurance.
